All orders placed are delivered by a third-party courier service or by the postal system. Once your order has been dispatched, you will receive an email with details of the expected delivery schedule, including a tracking number. Goods are normally delivered within three working days of placing an order, however, delivery can only be made by postal service to home addresses when the recipient is available at the time to receive the package. Ecoset will not be responsible for deliveries that cannot be made due to the unavailability of the recipient or due to incorrect contact numbers or address details having been given when processing your purchase. Please ensure all addresses and contact details are correct when inputting on our site whilst ordering. Deliveries are only made on working days and no deliveries are made on weekends or on public holidays. Deliveries can be made to private homes and business addresses. As we are a local business in Greystones, Co. Wicklow we offer free delivery to surrounding areas within a 5km radius.

We have a 14-day return and exchange policy, which means you have 14 days after receiving your item to request a return and exchange. If merchandise is returned, unused and in its original packaging, together with the original receipt or email order confirmation, we are happy to refund within 14 days or exchange within 14 days. PLEASE NOTE: We do not offer returns or refunds on any personalised Ecoset products. Ecoset cannot be held responsible for incorrect personalised items if the information we have been given was incorrect. We advise you to make sure that the details you provide us for personalisation are correct when submitting your request. When submitting name requests please ensure names are spelt correctly in our product personalisation feature (i.e. don’t forget the fada!). To start a return, exchange or refund you can contact us at hello@theecoset.com.

• How best to use my Ecoset Bottle, Travel Mug or Tumbler?
  For keeping your drinks cold we recommend filling your bottle, travel mug or tumbler with pre-chilled water from your fridge. Alternatively, you can fill direct from the tap and top up with ice cubes. Please note, placing your Ecoset Bottle, Travel mug or Tumbler in the fridge or freezer will do nothing to change the temperature of the liquids inside due to the double-wall vacuum. For keeping your drinks hot, we recommend filling your Ecoset Bottle, Mug or Tumbler with boiling water first to heat the inside. Then, empty out the boiling water and fill with a hot drink of choice. Up to 24 hours cold is based on the water being very cold when poured into your bottle. Up to 12 hours warm is based on filling your Ecoset Bottle with boiling hot water and keeping it shut. Results will significantly vary based on the temperature of the drink put in the bottle and how many times it is opened. We would advise the same process for our Ecoset Travel Mugs and Tumblers which are 12 hours cold and 6 hours warm. PLEASE NOTE THAT EXTREME CAUTION SHOULD BE EXERCISED WHEN FILLING OR DRINKING HOT LIQUIDS FROM YOUR ECOSET PRODUCT. WHEN PLACING EXTREMELY HOT LIQUIDS INTO YOUR ECOSET PRODUCT BEWARE OF STEAM THAT CAN BUILD UP IN THE SEALED PRODUCT. EXERCISE CAUTION WHEN OPENING OUR PRODUCTS WITH HOT LIQUIDS INSIDE.
• Can you put Ecoset's products in the dishwasher?
  No Ecoset's Bottles, Tumblers and Travel Mugs are not suitable for dishwashers. Hand wash only recommended to preserve surface finish due to harsh chemicals often used in dishwashers. We recommend cleaning your Bottles, Tumblers and Travel Mugs after each use with hot soapy water, please do not leave the bottle to soak. For a very thorough clean please use bicarbonate soda with water. Whilst our product's are made of high-grade stainless steel which preserve the flavour of freshness of your drinks, if Ecoset's Bottles, Tumblers and Travel Mugs are not cleaned it can lead to a smell or taste developing. For this reason, regular cleaning is highly recommended. When not using your bottle, we recommend storing it without the cap on.
• Can I put my Ecoset product in the microwave?
  No, please do not put any Ecoset products in the microwave. Ecoset Bottles, Travel Mugs and Tumbler and accessories are all unsuitable to be put in the microwave.
• How do I clean my travel, stroller or tumbler slide Lid?
  We know how annoying lingering coffee stains can be; even with immediate aftercare of your Ecoset Tumbler, Stroller or travel mug lid, some staining may occur over time with regular use especially with coffee stains. We recommend cleaning your Ecoset lid daily to prevent bacteria, mould, and other germ build ups, however, staining does not mean your Ecoset lid is dirty. If it has been a while since you’ve deep cleaned your lids, don’t worry, we have a quick, easy, and effective solution for you! Follow these easy steps below: 1. Carefully disassemble your slide Lid: carefully take apart your slider lid, and gently remove your rubber gasket from the rim of your Lid. See video here on how to do this without damaging or forcing your slide component. 2. If you find it difficult to get the slide component out we sometimes use the handle of a spoon or chopstick to help pop it out: link to video here 3. Place your lid pieces including silicone ring in a bowl and fill about halfway with warm or hot water soapy water 4. Give the silicone pieces a little scrub with a small brush. We sometimes use a tooth brush. 5. Let the lid pieces steep for a while. Take them out and rinse. 6. Let them dry on kitchen towel or tea towel, re-assemble, and pop back on your lid!
• How do I clean my travel mug or tumbler?
  A great natural solution for cleaning hard coffee and tea stains from your Stainless Steel Ecoset Travel Mug or Tumbler is using baking soda. Follow the easy steps below to get your Ecoset Tumbler and Travel mug sparkling and as good as new To clean your Stainless Steel Travel Mug or Tumbler: 1. Pour baking soda into the inside of your travel mug 2. Slowly pour in warm water until the mixture forms a paste-like consistency 3. Use a bottle brush or sponge to scrub the paste inside the bottle and on the lid 4. Let it sit for up to 15 minutes 5. Rinse away the mixture with hot water and set to dry upside down on a drying rack Sit back, relax and enjoy your coffee and tea in your Ecoset!

• What are your ponchos made from?
  Our changing ponchos are made from thick and soft 100% Organic Cotton so will keep you cozy, warm, and dry after your sea swim or surf. It is made of 400 gsm plush cotton terry towelling is super absorbent and doubles as a towel for super quick drying off after being in the water.
• What sizes are available?
  ONE SIZE FITS ALL & UNISEX - 75cm width x 110cm length