We offer standard and expedited shipping for all orders. Choose the shipping option that best suits your needs at checkout. We also provide free standard shipping on orders over €60. As we are a local business in Greystones, Co. Wicklow we offer free delivery to surrounding areas within a 5km radius.

Orders typically ship within 1-3 business days. Standard shipping usually takes 5-7 business days, while expedited shipping arrives within 2-3 business days. Please note that delivery times may vary depending on your location.

Yes! We offer international shipping to most countries. Shipping costs and delivery times will vary depending on the destination. International Shipping rate will be calculated at checkout for exact rates.

Absolutely! Once your order has shipped, you will receive a tracking number via email. You can use this to track the status of your shipment on our carrier's website.

All orders placed are delivered by a third party courier service or by the postal system. Once your order has been despatched, you will receive an email with details of expected delivery schedule, including a tracking number. Goods are normally delivered within three working days of placing an order, however delivery can only be made by postal service to home addresses when the recipient is available at the time to receive the package. Ecoset will not be responsible for deliveries that cannot be made due to unavailability of the recipient, or due to incorrect contact numbers or address details having been given when processing your purchase. Please ensure all address and contact details are correct when inputting on our site whilst ordering. Deliveries are only made on working days and no deliveries are made on weekends or on public holidays. Deliveries can be made to private homes and business addresses. As we are a local business in Greystones, Co. Wicklow we offer free delivery to surrounding areas within a 5km radius.

Yes. We offer free shipping on all orders nationwide in the Republic of Ireland on orders over €60. As we are a local business in Greystones, Co. Wicklow we offer free delivery to surrounding areas within a 5km radius.

Orders are processed quickly to ensure fast shipping, so changes or cancellations are only possible within a short time frame. Please contact our customer service as soon as possible to request any modifications.

Yes! We offer the ability to add a personalised message to your order. You can select these options during checkout.

We accept all major credit and debit cards, as well as Apple Pay for your convenience. Corporate clients can pay by bank transfer or invoice payment link.

Our website shows live inventory levels, so you can easily see if a product is in stock. If an item is out of stock, you can sign up for an email notification to be alerted when it's back in stock.

Please note that we do not offer returns or refunds on any personalised Ecoset products.

Ecoset cannot be held responsible for incorrect personalised items if the information we have been given was incorrect. We advise you to make sure that the details you provide us for personalisation are correct when submitting your request. When submitting name requests please ensure names are spelt correctly in our product personalisation feature (i.e. don’t forget the fada!).

We have a 14-day return and exchange policy, which means you have 14 days after receiving your item to request a return and exchange. If merchandise is returned, unused and in its original packaging, together with the original receipt or email order confirmation, we are happy to refund within 14 days or exchange within 14 days.

Please note that we do not offer returns or refunds on any personalised Ecoset products.

Ecoset cannot be held responsible for incorrect personalised items if the information we have been given was incorrect. We advise you to make sure that the details you provide us for personalisation are correct when submitting your request. When submitting name requests please ensure names are spelt correctly in our product personalisation feature (i.e. don’t forget the fada!).

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase. Please note postage of return items must be covered by the purchaser.

To start a return, exchange or refund you can contact us at hello@theecoset.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Diminished value
If you want to cancel your order and return goods, you are responsible for taking care of them until they are returned. If you don’t you may have to pay for diminished value. This means that if the goods are damaged or lose value as a result of you handling them beyond what is necessary to check the features, functionality, characteristics, fit etc, you may have to pay for part or the full cost of the item.

Exceptions / non-returnable items
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on personalised products, sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Warranty

Ecoset is committed to providing excellent quality and service to all our customers. If something goes wrong with your Ecoset drink-ware product we will do our best to rectify the situation in a timely manner.

Ecoset offers a one-year limited manufacturer warranty. This warranty applies strictly to the original owner of authentic Ecoset products purchased through www.theecoset.com or authorised retailer with proof of purchase. This warranty is void if the product is intentionally altered in any way, subjected to use beyond the physical limits of the materials, or is damaged as a result of normal use.

What is covered:

Defects in material and workmanship
Qualifying finish defects up to 90 days after purchase
Loose material on inner wall
Damage acquired during transit

What is not covered:

Natural degradation of materials and colours over prolonged use, improper care, or any other forms of misuse
Dropped or dented products
Scratches or abrasion from another surface
Fading or peeling from general use or cleaning products
Product that has been laser-etched or monogrammed
Loss or theft
All reusable and stainless steel straws
Any product purchased at discount retailers

For keeping your drinks cold we recommend filling your bottle, travel mug or tumbler with pre-chilled water from your fridge. Alternatively, you can fill direct from the tap and top up with ice cubes.

Please note, placing your Ecoset Bottle, Travel mug or Tumbler in the fridge or freezer will do nothing to change the temperature of the liquids inside due to the double-wall vacuum.

For keeping your drinks hot, we recommend filling your Ecoset Bottle, Mug or Tumbler with boiling water first to heat the inside. Then, empty out the boiling water and fill with a hot drink of choice.

Up to 24 hours cold is based on the water being very cold when poured into your bottle. Up to 12 hours warm is based on filling your Ecoset Bottle with boiling hot water and keeping it shut. Results will significantly vary based on the temperature of the drink put in the bottle and how many times it is opened. We would advise the same process for our Ecoset Travel Mugs and Tumblers which are 12 hours cold and 6 hours warm.

PLEASE NOTE THAT EXTREME CAUTION SHOULD BE EXERCISED WHEN FILLING OR DRINKING HOT LIQUIDS FROM YOUR ECOSET PRODUCT. WHEN PLACING EXTREMELY HOT LIQUIDS INTO YOUR ECOSET PRODUCT BEWARE OF STEAM THAT CAN BUILD UP IN THE SEALED PRODUCT. EXERCISE CAUTION WHEN OPENING OUR PRODUCTS WITH HOT LIQUIDS INSIDE.

No Ecoset’s Bottles, Tumblers and Travel Mugs are not suitable for dishwashers.

Hand wash only recommended to preserve surface finish due to harsh chemicals often used in dishwashers.

We recommend cleaning your Bottles, Tumblers and Travel Mugs after each use with hot soapy water, please do not leave the bottle to soak. For a very thorough clean please use bicarbonate soda with water.

Whilst our product’s are made of high-grade stainless steel which preserve the flavour of freshness of your drinks, if Ecoset’s Bottles, Tumblers and Travel Mugs are not cleaned it can lead to a smell or taste developing. For this reason, regular cleaning is highly recommended. When not using your bottle, we recommend storing it without the cap on.

We would not advise putting an Ecoset Bottle, Travel Mug or Tumbler in the freezer. The reason is that this will have no effect on the bottle, Travel mug or Tumbler due to the double-wall vacuum insulation of each product. This technology means the your product is not affected by the outside temperature so the freezer will not be able to cool the contents inside. It has also been known to crack the bottle and break the vacuum seal if left in the freezer.

For best results for cold water, we recommend using very cold water from the fridge or tap and filling your Ecoset Bottle, Travel Mug or Tumbler with ice cubes.

Yes you can put alcoholic drinks into Ecoset Bottle, Travel Mug or Tumblers. They are perfect for keeping wine, beer, and cocktails cold! We recommend a really thorough clean straight after use with hot soapy water. For further cleaning please use bicarbonate soda with water.

When not using your Ecoset Bottle, Travel Mug or Tumbler, we recommend storing without the cap on to allow the inside to dry out.

We do advise caution not to leave any organic produce that can spoil or ferment like alcohol in the bottle for too long as this may cause pressure to build and potentially damage the bottle and lid.

Yes, you can put fizzy and sparkling drinks into an Ecoset Bottle, Travel Mug or Tumbler. We recommend a really thorough clean straight after use with hot soapy water. For further cleaning please use bicarbonate soda and water.

Ecoset Bottle, Travel Mug or Tumbler, will also keep your drinks fizzy due to the airtight lid. However, the time it will keep drinks cold will vary significantly depending on the drink.

Please be careful when removing and putting on the lid if you have been storing fizzy drinks in your Ecoset Bottle, Travel Mug or Tumbler. Pressure can build up inside the product and may cause the lid to ‘pop’ off. We recommend exercising a lot of caution and opening the cap with a firm grip, with your hand over the top.

Please ensure the slide component on travel mug & tumbler lids is open when putting lid on after filling with hot drinks. Steam can build up and cause lid to pop off if closed when putting lid on.

Yes, you can put soup into Ecoset Bottle, Travel Mug or Tumblers. We recommend a really thorough clean straight after use with hot soapy water. For further cleaning please use bicarbonate soda with water.

Heat retention for soup will vary significantly based on the temperature of the soup.

We do advise caution not to leave any organic/food products such as soup that can spoil in the bottle for too long as this may cause pressure to build and potentially damage the bottle and lid.

No, the travel mugs and tumblers are not leak proof. The slide lids, whilst preventing major splashes if knocked over, do have holes in them for drinking that cannot be sealed off fully. For this reason, we do not recommend carrying your travel mug or tumbler in a bag.

If your travel mug or tumbler is leaking from the seal between the lid and the cup itself, please check the o-ring to ensure it is fitted correctly. If it doesn’t sit right on your lid, this may cause your travel mug or tumbler to leak.

The Slide lids on both our Travel Mugs and Tumblers are easy to clean.  You can take the slide lid component off and clean it underneath and pop it back onto the lid.  If tea or coffee has also gone under the silicone piece you can also take this out with a tooth pick or skewer (please do not use a sharp knife as this may damage the silicone or you might hurt yourself!) and just pop that back in too.

We know how annoying lingering coffee stains can be; even with immediate aftercare of your Ecoset Tumbler, Stroller or travel mug lid, some staining may occur over time with regular use. We recommend cleaning your Ecoset lid daily to prevent bacteria, mould, and other germ build-ups; however, staining does not mean your Ecoset lid is dirty. If it has been a while since you’ve deep cleaned your lids, don’t worry, we have a quick, easy, and effective solution for you!

Follow these easy steps below:

1. Carefully disassemble your slide Lid: carefully remove your slider lid, and gently remove your rubber gasket from the rim of your Lid. See the video here on how to do this without damaging or forcing your slide component.
2. If you find it difficult to get the slide component out we sometimes use the handle of a spoon or chopstick to help pop it out.
3. Place your lid pieces, including rubber gaskets in a bowl and fill about halfway with warm or hot water soapy water.
4. Give the silicone pieces a little scrub with a small brush.  We sometimes use a toothbrush
5. Let the lid steep for a while. Take them out and rinse.
6. Let them dry on a kitchen towel or tea towel, re-assemble them, and pop them back on your lid!

All stainless steel reusable products are manufactured abroad, unfortunately, there are no manufacturing companies in Ireland that make stainless steel reusable products. Ecoset is a fully Irish owned company and our products are designed in Ireland and manufactured in Asia.  The manufacturer we source our products from is certified to ISO 9001 standards and is also monitored to comply with the BSCI (business social compliance initiative).  We do not package any of our reusable products in plastic or bubble wrap in transit.  All our packaging is eco-friendly craft cylinder and canvas bag.  All our laser engraving is done in our workshop in Wicklow.  All our packing and shipping supplies are sourced through Irish companies.  The  Interior foam of our wine set gift boxes is made of EPE which is eco-friendly and biodegradable. Our shipping tape is made from recycled material and eco-friendly glue.  Ecoset Robes are made from Global Recycled Standard (GRS) 4.0 certified materials.We have also partnered with An Taisce and CleanCoasts.org to support them for all the great work they do keeping Irish coasts litter free and our sea free of plastic.  With every reusable product purchased Ecoset automatically donates a percentage back to the Clean Coast grant scheme to support their local volunteers for the great work that they do cleaning Ireland’s coastline and protecting marine life.  It is a partnership we are very proud to be a part of

Do not put your Travel or Stroller Mug on its side or upside down with hot liquids inside.

Do not shake Travel or Stroller Mug with hot liquids inside.

Always take care when using hot liquids. Temperatures can remain high for several hours.

All parts of Ecoset Travel and Stroller Mugs are hand wash only. Use hot soapy water, or bicarbonate of soda for a thorough clean.

Clean all parts regularly.

For the best results, we recommend first filling it with hot water to heat the inside, then emptying it out before filling your cup with a hot drink. Please note that your drink will only stay hot relative to the temperature of the drink when it was first poured in.

When putting the slide lid onto your Stroller or Travel mug when there is hot liquids in the mug remember to make sure that the slide component is fully opened before putting on the lid and then close it. If the slide lid is closed it will trap the steam and the steam will build up  pressure and may make the lid pop off.  Having the slide component open will let out the excess steam and pressure out and will ensure your lid stays on correctly.  Also make sure to check the silicone O ring is sitting correctly at the base of your lid.